FAQs

Frequently Asked Questions

Account/Password

Delivery

Placiders/Returns

Payment

Products

Prescriptions

Coupon/Discount

Care/Handling

Other

Account/Password

Q: What if I have forgotten my password?

A: Please go to our Reset Password page.

1. Enter the email address you registered with to request a password reset link.
2. You will receive an email from us with a link to reset your password.
3. The link opens a password reset form so you can create a new password.

Q: I can not login My Account with my email address and password.

A: Please double check if the email address is the one that you have registered with us. Please note our website is case sensitive.

Q: How can I change my account information?

A: After you have logged into My Account, you can change your account information (email address, password and more) through Account Settings on Dashboard.
You can not change your address for completed orders. If the matter is urgent, please contact us immediately for assistance.
We cannot change the shipping address if your order has already been packed and ready for dispatch.

Q: Where can I see my order history?

A: After you have logged into My Account, you can see all your previous order history through Order Status & History on Dashboard. When you use Reorder function, please double check your ordered items, prescriptions and delivery address are up to date.

Delivery

Q: How much is the shipping charge?

A: The shipping charge is AU$6.40 per order, regardless of location in Australia.
You will receive free shipping upon your purchase automatically when you place an order over AU$99.00 (no coupon code required).

Free shipping is subject to change without notice.

Q: How long will it take for my contacts to be delivered?

A: For stocked items, we will ship them within a few days, usually on the following business day.
For custom ordered items, it usually takes one week (in very rare cases it might take up to 4 weeks) to receive them from our suppliers.
You can find its availability status on each product page.
Our distribution centre will dispatch your order after they have acquired all your ordered items if there is any custom ordered item.
If your order contains more than 9 packs of product, it will be shipped in multiple packages. It depends on the size of the product.

Q: How can I track my order?

A: You will receive a Dispatch Information email after your order was shipped out.
You can track your order through the tracking page on the email or Track Your Order on My Account.

Q: What will happen if I am away when my order arrives?

A: If the package is still in the hands of the transporter, you can contact them and you may still be able to receive the package.

However, after a certain length of time, your package will be returned to the sender QUICKLENS.
If you find the shipping company has returned your order while you were away, please contact us via email we will re-send your order, but the additional shipping cost will be at your expense.

Q: Can I specify a specific date for delivery?

A: We are not able to control the delivery date directly, but you may contact the shipping company and ask them to deliver your order on a certain date.
We cannot guarantee that they will be able to accommodate your request.

Q: Do you offer any special delivery options?

A: We do not offer special delivery or rush shipments at this time.

Q: My package has been returned to the sender QUICKLENS because of an insufficient address/incorrect address or not been collected.
Can you re-send my package?

A: Please contact us via email. We will instruct you the necessary steps and will re-send your package after confirming the status of returning to the sender.

  • Additional shipping cost will be at your expense.
  • If more than one year passes since the date the order was originally shipped, we will not be able to re-send the order or issue a refund.
  • We do not take any responsibility in the cases where the orders have gone missing or been delivered to a wrong person due to insufficient /wrong address.

Will there be custom fees?

A: Goods valued over AU$1000.00 may be charged an Import Transaction Fee.
We have placed limitations on purchase quantity so that you will not be charged the ITF, but please note that any customs duty that may occur is at the responsibility of the purchaser.

Q: I haven't received all the items that I have ordered.

A: We split delivery when ordering more than 9 packs of products (packing/shipping up to 8 packs in one box).
It depends on the size of the product.

Placing orders/Returns

Q: How can I place an order through your website?

A: Click here to find out how to place an order.

Q: Can I purchase several different items at one order?

A: As long as orders match your latest valid prescription, you may choose to buy any kind of merchandise from our website.
Our distribution centre will dispatch your order after they have acquired all your ordered items if there is any custom ordered item.

Q: How many boxes can I purchase on each order?

A: You will be able to purchase up to 24 boxes on each order.
If your order contains more than 9 packs of product, it will be shipped in multiple packages. It depends on the size of the product.

Q: I haven't received a confirmation email yet. Has my order been placed properly?

A: When you have completed your order, you will receive a confirmation email from us.
If you do not receive a confirmation email from QUICKLENS within 1 hour after placing your order,

  • double check your registered email address is correct and your junk folder.
    (To ensure that you are able to receive important emails from QUICKLENS info@quicklens.com.au is in your safe contacts list.)
  • confirm your order status at Order Status & History through My Account.

If you still have a problem, please contact us via email.

Q: I made a mistake in my order. How can I correct my mistake?

A: Please contact us via email immediately to see if we can change your order.

In case your order has already been processed, contact us via email for us to instruct you how to exchange items.

  • we will ship you the correct items when we receive your returned items (incorrect order).
  • we only accept exchanges provided the goods have not expired and are in their original unopened packaging.
    Therefore check the sides of lens boxes (for your prescription) before opening.
  • additional shipping cost will be at your expense.

Click here for more details on our Return Policy.

Q: Can I change the quantity, exchange items or add items to my current order?

A: Due to our system difficulty, we will not be able to change the quantity, exchange the items or add item as each order has been processed.
We will not be able to combine different orders either.
Be sure to recheck and verify all your order details and information prior to submitting an order.

Q: Can I cancel my order?

A: Unfortunately once you have placed your order, we do not accept cancellations.
Please contact us via email immediately if you need further assistance.

Q: What kind of conditions apply for returns or exchanges?

A: We only accept returned items when:

  • You find a defective lens.
  • You find a damaged product during shipment.

You may exchange items in the following cases:

  • Your eye care provider gave you a new prescription.
  • You made a mistake when placing your order.

within 30 days from the dispatched date and return shipping charges will be at your expense (not for defective lens and damaged product).

Click here for more details on our Return Policy.

Payment

Q: What kind of payment options are available?

A: We accept Credit Cards (VISA, Mastercard, American Express and JCB) and Bank transfer.

Click here for more details on our Payment Options.

Q: I would like to pay by Credit Card, but is your website secure?

A: QUICKLENS securely handles your payment through the card payment system [World Pay].
[World Pay] is a subsidiary of The Royal Bank of Scotland Group, which provides international payment agency services and is an international financial services company with branches worldwide.

Q: Will I be charged a conversion fee when I choose Credit Card payment option?

A: We charge Australia dollars when you choose Credit Card payment. However this will be converted to overseas currency (as we are based overseas) and in rare cases, you will be charged some transaction fee. (This depends on your Credit Card company and your Credit Card contract.)
If you are not sure what policy for your Credit Card, the best way to avoid transaction fee is choosing Bank transfer to make your payment.

Q: Can I change the payment option from Bank transfer to Credit Card payment?

A: You can not change your payment method to Credit Card payment after completing orders.

Please place a new order by choosing Credit Card payment as your payment method.
After 14 days, your existing order with Bank transfer payment will be cancelled if we do not receive bank deposit from you.
You will receive a reminder email from us but please simply ignore that email and your order will be cancelled automatically.

Products

Q: What kind of contact lenses do you offer?

A: We offer a wide range of disposable soft contact lenses, including daily, fortnightly, monthly, coloured, toric for astigmatism correction, and multifocal for presbyopia.
You can choose your desired products from various types and manufacturers to find the contact lenses that best suit your needs.

Q: What brands do you offer?

A: We offer a wide selection of popular brands including Acuvue, Biofinity, Dailies, Air Optix, FreshLook and more as well as our exclusive brand Qieto.

Q: What are Qieto products?

A: Qieto is a contact lens brand which is exclusively sold by selected retailers. Qieto was introduced to provide our customers with more affordable and comfortable contact lenses.
Qieto offers three products: Qieto1day daily contact lenses, Qieto1day Rich daily contact lenses with silicone hydrogel, and Qieto1day Color circle contact lenses available in 3 colours.
Find out more about Qieto1day.
Find out more about Qieto1day Rich.
Find out more about Qieto1day Color.

Q: What is the meaning of 'Daily,' 'Fortnightly,' and 'Monthly' of contact lenses?

A: Contact lenses come with different replacement periods: Daily, Fortnightly, and Monthly.
Daily Lenses: These lenses should be discarded at the end of each day.
Fortnightly Lenses: Discard these lenses after two weeks of opening the blister pack.
(Daily cleaning and proper storage in a lens case are crucial.)
Monthly Lenses: Replace these lenses after a month of opening the blister pack.
(Daily cleaning and proper storage in a lens case are crucial.)
Please note the replacement period is not the total number of days actually used, but the number of days that have passed since the blister pack was opened, and it’s necessary to replace it with a new pack.

Q: What are toric contact lenses?

A: Toric contact lenses are contact lenses that correct astigmatism with specific astigmatism prescriptions.
Astigmatism is a vision condition caused by irregularities in the cornea or lens, resulting in light entering the eye not focusing on a single point on the retina. This can cause objects to appear double or blurry.

Q: What are multifocal contact lenses?

A: Multifocal contact lenses are designed to address presbyopia, a condition that affects near vision as individuals age.
These lenses allow for clear vision at both near and far distances, making them a suitable choice for individuals with presbyopia.
Find out more about multifocal lenses here.

Q: What are colour contact lenses?

A: Colour contact lenses change the eye's natural colour, providing a wide range of colours and designs for individual expression and eye colour alterations.
(There are normal colour contact lenses and circle contact lenses in the "Colour" type on our website. Please refer to our product information page.)

Q: What are circle contact lenses?

A: Circle contact lenses are a type of colour lenses which feature a coloured outer ring on the edges.
This design, where the coloured section extends beyond the iris, aims to create the illusion of a naturally larger pupil.
On our website, circle contact lenses are sold in "Colour" type.

Q: What is the difference between a normal colour contact lens and a circle contact lens?

A: Normal colour contact lenses change the eye's natural colour, providing a wide range of colours and designs for individual expression and eye colour alterations.
In contrast, the primary function of circle contact lenses is to enhance the appearance of larger eyes.
For changing eye colour, choose colour contact lenses; for a larger eye look, opt for circle contact lenses.

Q: What is 'Coloured DIA'?

A: Coloured DIA (Diameter), also known as Graphic DIA, refers to the size of the coloured part of the lens that enhances or changes the eye's natural colour. It's the visible coloured area on the lens.

Coloured DIA

Q: Does wearing circle lenses create an unnatural impression?

A: When choosing circle lenses, the diameter of the coloured portion (the part of the lens with colour) is also important.
A larger diameter gives a bigger eye impression, while a smaller diameter creates a more natural eye appearance.
If the coloured diameter of the contact lens is too large for your eye size, it may result in an unnatural look with the whites of your eyes showing.
When using circle lenses for a subtle change in impression, consider the balance between the prescription's DIA (diameter) and the circle lens' coloured diameter before making a selection.

Q: Is wearing coloured/circle contact lenses safe for the eyes?

A: The colour lenses we stock and sell are generally safe for people to wear as they have all been certified with industry standards. For people with specific eye conditions, we recommend consulting an optometrist to ensure specific lenses are suitable for you. Choosing coloured or circle contact lenses which prevent direct contact between the pigmented surface
This design places a pigmented layer between contact lens materials, minimizing colour leakage. Our Qieto1day Color circle contact lens follows this for safety.
Proper handling is crucial; click here for guidance on wearing contact lenses.

Qieto1daycolor_switch

Q: Can I exchange coloured contact lenses because the lens I purchased does not match the image on the website?

A: We will not exchange your contact lenses because they differ from the images shown on the website. Please note that results vary depending on the users.

    We only accept exchanges when:
  • you find a defective lens.
  • your prescription changes. (We only accept unopened and unexpired boxes)
  • you made a mistake when placing your order.
    • Returns must be made within 30 days from the dispatched date.
Click here for more details on our Return Policy.

Q: What is the meaning of Silicone Hydrogel used in contact lenses?

A: Silicone Hydrogel is a material which combines high oxygen permeable silicone with flexible and moisture-retaining hydrogel.
It helps to supply efficient oxygen flow to the eyes which enables a comfortable and extended experience. The material enables the lenses to fit better, decrease dryness, and prevent protein build-up.
Click here to browse for silicone hydrogel lenses.
Find out more about silicone hydrogel here.

Q: What is the meaning of Water Content of contact lenses?

A: Water Content in soft contact lenses refers to the percentage of water they contain.
Their performance varies on the water content and there are some advantages and disadvantages.

Low water content contact lenses (less than 50% water)

  • Are less likely to dry out, even after long-term use because of lower water evaporation
  • Offer a sturdy shape and easy handling
  • Lower oxygen permeability

High water content contact lenses (over 50% water)

  • Allows a better oxygen flow to the eyes due to the high water content
  • Provides a soft and comfortable wearing experience
  • May be more prone to drying out during extended use due to increased water evaporation

Silicone hydrogel

  • Low water content but offers better oxygen permeability
  • Reduces dryness which minimizes eye strain, and prevents water evaporation due to its breathable material

Comfort and dryness prevention depends on not only water content but also material etc.

Q: What is the meaning of Oxygen Permeability of contact lenses?

A: Oxygen Permeability indicates the amount of oxygen that can pass through a contact lens.
Dk represents the oxygen permeability coefficient, with higher values indicating greater oxygen transmission.
Dk/L is a value obtained by dividing the Dk value by the thickness of the contact lens, representing its oxygen permeability.
A higher Dk/L number indicates a greater ability for oxygen to pass through the lens.
Ensuring adequate oxygen distribution to the cornea is essential for maintaining healthy eyes, making the oxygen transmission rate a crucial criterion.

Q: Do you sell 90-pack products?

A: Currently, we do not carry 90-pack products in our inventory. However, we offer package deals with discounts as an alternative option.

Q: Do you sell lens solutions?

A: We don't and have no current plans to stock lens solutions.

Q: Are your products authentic?

A: We only sell 100% guaranteed authentic products on our website. Manufacturers apply strict standards to the manufacture of contact lenses.
You might find that some of the contact lens packaging is not the same as what you usually get from your optometrist, but that's just because we stock products from the Asian or European markets.

Q: Where can I find the expiry date?

A: You will be able to find the expiry date as [EXP] on the packaging. We supply lenses with at least one year of expiry date.
Please note that due to having several suppliers, there may be different expiry dates even if the item and prescription are the same.

Prescriptions

Q: Do I need a prescription to place an order?

A: Yes, you must have the latest valid prescription under the applicable provincial state laws.
We rely on you to ensure that your order is exactly the same as the prescription that was given by your eye care professional and that these lenses fit your eye comfortably.
Therefore we do not take responsibility for any medical problems which might occur. Click here to find out more.

Q: I don't know how to read my prescription.

A: Click here to find out how to read your prescription.

Q: Where can I find my prescription data?

A: For customers currently using contact lenses.
Your contact lens box contains the information you need such as power, diameter and base curve.
For new users or customers who do not have their contact lens boxes.
You need to use the latest valid prescription provided by your eye care professional.
Once you have purchased lenses, you can find the necessary data on your prescription or contact lens boxes and use that for future orders.
Click here to find out further.

Q: What does the (-) (negative) in front of the number in the PWR section signify?

A: The (-) (negative) sign indicates a negative value in the [PWR] section, representing nearsightedness (myopia).

Q: Do you sell the (+) (positive) power contact lenses for farsightedness (hyperopia)people?

A: We sell a limited number of positive power lens options available: Dailies Total 1 For Hyperopia, Proclear 1 Day For Hyperopia and PRECISION1 For Hyperopia. Plus, we also offer positive power lenses for Multifocal lenses.

Q: What do [PWR], [SPH] and [D] in contact lenses stand for?

A: The terms [PWR](Power), [SPH](Sphere) and [D](Dioptre) represent the visual correction power such as -1.00, -7.50 and -9.00.
As the magnitude of the number gets higher, the visual correction gets stronger.
For nearsightedness, it is represented by a negative sign (-) and for farsightedness, it is represented by a positive sign (+).
The visual power 0.00 is available on coloured lenses for customers with no need for correction.

Q: What does [BC] for contact lenses stand for?

A: The term [BC] (Base Curve) represents the curve of the contact lens such as 8.3, 8.6, or 9.0. As the number gets smaller, the curvature increases.
A larger numerical value indicates a gentler curve, while a smaller value signifies a steeper curve.

Q: What does [DIA] for contact lenses stand for?

A: The term [DIA] (Diameter) represents the diameter of the contact lens such as 14.0. Most of the time, [DIA] comes in only one size, but some lens types may have more than one available.

Q: What do [CY] and [AX] for contact lenses stand for?

A: Both [CY] and [AX] numbers are needed when you order toric contact lenses for astigmatism.
The terms [CY] and [CYL](Cylinder) represent astigmatism power.
Astigmatism power is represented with a minus sign (-), such as -0.75, -1,25, -1,75 and 2,25, and the higher the numerical value, the stronger the corrective power required.
The terms [AX] and [AXIS] represent a numerical value, between 0 and 180, indicating the degree or orientation of astigmatism, specifically the direction of corneal distortion.

Q: What does [ADD] for contact lenses stand for?

A: The [ADD] number is required when ordering multifocal/bifocal contact lenses for presbyopia.
The figure determines the amount of correction you need to be able to see clearly at a close distance. The Addition figure is a positive number between +0.50 and +3.00, which some contact lens brands refer to as a high, medium or low.
Find out more about Multifocal Contact Lenses.

Q: Are [PWR] and [BC] different for each manufacturer?

A: Because of global standards, all manufacturers must use the same notation for [PWR] and [BC].
However, lens size, thickness, design and processing methods are different depending on the brand and the manufacturer.
(If your contact lenses have been prescribed for astigmatism, your view will be different depending upon the manufacturer.)
We strongly suggest having your eyes checked as directed by your eye care professional and following his/her guidance on lens selection.

Q: Can I use contact lenses if the [DIA], [BC] or [PWR] is slightly different from my prescription data?

A: We strongly suggest having your eyes checked as directed by your eye care professional and only with his/her agreement should you use lenses with different [DIA], [BC] or [PWR].

Q: Can I buy coloured contact lenses without a prescription as I don’t require eyesight correction?

A: Although you don’t require eyesight correction, you should consult your eye care provider for fittings and if:
you are trying contact lenses for the first time.
you have any allergies.
you do not understand how to handle contact lenses.
We are not responsible for any kind of difficulties which are caused by using contact lenses.
Please follow any instructions given to you by your eye care specialist.

Q: How are the left and right lenses different?

A: There is no distinction between the left and right sides of the lens product itself. When wearing a lens, check the prescription of the box before wearing it.
If you are prescribed Multifocal lenses, your eye care professional might prescribe [D](dominant eye) or [N](non-dominant eye).
Please be careful of your correct prescription when ordering.

Q: Do I need to have my eyes examined before purchasing contact lenses?

A: Yes, contact lenses are medical devices and your eyes must be examined by a certified lens care professional before purchasing our merchandise. Additionally, you need to follow the manufacturer’s instructions and any guidance/instructions given to you by your eye care professional.

Q: Do I need to have my eyes examined periodically?

A: Yes, we strongly suggest having your eyes checked periodically as directed by your eye care professional.
Periodic inspection is necessary to check whether the contact lens and prescription are still correct or if there are any abnormalities in the eyes.
In order to prevent these problems, it's necessary to undergo regular inspections.
If you have any abnormalities or discomfort in your eyes, please seek medical attention immediately.

Q: Can I order contact lenses with my prescription for glasses?

A: No. Contact lenses sit directly on the eyes, while glasses sit slightly away from the eyes, which may result in different prescriptions.
Additionally, prescribing contact lenses also requires information about the base curve and diameter of the eyes.
Therefore, when ordering contact lenses, you need a prescription specifically for contact lenses from an optometrist.

Coupon/Discount

Q: Where can I find coupon codes?

A: Our coupon codes are regularly advertised through various communication channels. You can find details about discounts and sales in our newsletter, Facebook, Instagram, and our website.
To stay updated on the latest discounts and sales, please like and follow our social media. We also occasionally provide newsletter-exclusive offers to our subscribed customers.
To ensure you don't miss out on our deals, subscribe to our newsletters!

Q: Can I use multiple coupon codes with one order?

A: No. You can only redeem one coupon code with each order (One use per user).

Q: Do you have a discount for new customers?

A: Yes, we offer a 10% discount with no minimum purchase for your first-time purchase when you subscribe to our newsletters. You will receive a coupon code upon subscribing.

Q: Do you offer Free Shipping?

A: Yes, we offer Free Shipping on orders over AU$99.00. This offer is subject to change without notification.

Q: Do you offer package deals/bulk purchase discounts?

A: Yes, we provide package deal discounts on selected products that come in packs of 4, 8, and 12. Click here to find out more.

Q: What other discounts do you offer?

A: You can find all of our current offers, including limited-time discounts on selected products, on this page. To see our currently discounted items, please visit this page.

Q: How can I redeem coupon codes?

A: Please enter your coupon code into the 'Coupon Code' input section under "Payment Method"
Payment Method Selection page appears after proceeding with your order to checkout via "Shopping Cart".
Discounts will be displayed in the final payment overview.

Q: I forgot to use a coupon code. Can I redeem the coupon code after completing my order?

A: Please contact us immediately. If your order has already been processed, we will not be able to apply the coupon code. Unfortunately, we will not be able to accept your request once the promotion has ended.

Care/Handling

Q: How do I handle contact lenses properly?

A: There are some basic instructions for handling contact lenses correctly.

  • Cut your nails, round and smooth.
  • Wash your hands and fingers thoroughly with soap and dry with a clean towel.
  • Use your index finger to remove the contact lenses from the lens case.
  • Hold open the eye where the contact lens will be placed using your other hand's thumb and index finger.
  • Look straight ahead and insert the contact lens into the correct position gently and slowly.
  • Allow the contact lens to rest in your eye, then blink slowly a few times to let it settle.
  • Put your contact lenses in before applying your makeup. Likewise, when removing makeup, take off your contact lenses before cleansing.
  • A storage/cleaning solution and a lens case for storage may be required (depending on the type of contact lenses). Follow the instructions.
  • Do not clean contact lenses with tap water.
Click here to find out more details.

Q: I don't know how to tell if my contact lens is correct or inside out.

A: For soft contact lenses, you can distinguish between the correct and inside-out orientation by the shape of the lens's periphery when placed on your fingertip.
When it has a rounded shape like the rim of a bowl, that's the correct side, and when the edge of the contact lens curls outward, it's inside out.

Distinguishing between the front and back of contact lenses

Q: Can I sleep or take a nap while wearing contact lenses?

A: No. You should not sleep or nap while wearing contact lenses. When you sleep, your eyelids are closed, which means less oxygen will reach your cornea. If you wear contact lenses during sleep, this issue worsens.
This can lead to eye redness, lenses sticking to your eyes, discomfort, and an increased risk of eye infections.
While some products are designed for continuous wear, even during sleep, it's crucial to consult with an eye doctor because eye conditions can vary from person to person.

Q: Can I wear contact lenses past the expiry date?

A: No. You should not wear contact lenses which have passed their expiration date. You should replace your lenses after a specific number of days which has passed since the blister pack was opened.

Q: Can I wear contact lenses for extended periods, whether its for long hours during the day or continuously from day to night?

A: Since eye conditions can differ from person to person, it's essential to undergo an examination by an eye doctor and obtain their approval before wearing lenses for extended periods. The recommended number of consecutive days for safe wear can also vary among individuals, so it's crucial to use them correctly according to your eye doctor's guidance.

Q: Is it safe to wear contact lenses while taking a shower, bathing, swimming in a pool, or going for a swim in the ocean?

A: No. Water can contain harmful bacteria and microorganisms that may stick to your contact lenses and increase the risk of eye infections.
Additionally, soft contact lenses can deform when exposed to water, causing discomfort and vision issues.
Please remove your contacts before such activities and consider prescription goggles for swimming if needed.

Q: What type of contact lens solution to clean and storage should I use?

A: Please use cleaning and storage solutions designed for disposable soft contact lenses.
However, because it may not be suitable for your eyes depending on the manufacturer, please consult with your eye doctor.
Also, incorrect usage can not only result in insufficient effectiveness but can also cause eye-related issues. Therefore, please always follow the instructions provided for proper lens care.
Do not clean contact lenses with tap water.

Q: My contact lens seems to be defective. What should I do?

A: Please remove the lens immediately and contact us by using the inquiry form with your name, order ID, the lens data of your defective lens and how the lens is defective.
We will instruct you where and how to send back the defective lens. Please DO NOT throw your defective lens away.
QUICKLENS will not replace a defective lens unless the defective lens is returned to us as we must inspect the defective lens.
Be sure to include the lens blister package (even if opened) when you return the defective lens to us.

Other

Q: How can I contact you?

A: Please contact us through the inquiry form. We do not have a call option available at this stage.
Our customer support aims to reply to your inquiry within 3 business days. Our customer support team is only available on business days.

Q: Is your website secure?

A: Our website has adopted the latest Secure Socket Layer (SSL) protocol and uses encrypted communications technology.
This security system protects your personal information from unauthorized access, as long as your browser and local network support the use of encrypted data.
Our website uses SSL and is compatible with most modern browsers. Click here for more details.

Q: What is your Privacy Policy?

A: Our Privacy Policy is intended to protect your privacy and to ensure that your personal information is handled in a safe and reasonable manner.
We will not sell or otherwise provide your personal information to a third party, or make any other use of your personal information, for any purpose which is not incidental to your use of this website.
For the avoidance of doubt, personal information will not be used for any purpose which a reasonable person in your position would not expect.
Click here for more details.

Q: Do you issue a receipt? What information does it contain?

A: Our standard receipt that is enclosed with the delivered goods states the customer's name, purchase information (i.e. a breakdown of the total amount charged), payment method, and details of the products purchased (product name, prescription of each product, quantity, unit price and total price of each product). Please note that we do not issue or reissue receipts to comply with an insurance company’s specific requirements related to the content of receipts as part of the processing of a claim for an insurance rebate.

Q: Do you have a provider number to claim off my private health insurance?

A: Unfortunately, we do not have a health provider number as we are an overseas-based company.
Although, we try to provide the cheapest price and a high level of service in Australia.

Our website uses cookies to improve your experience. To find out more, read our updated Privacy Policy.

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